Posts Tagged ‘warranty’

Can’t Stand it Anymore Part 2

June 14, 2011

Property managers, facility managers, building owners, anyone who is in charge of a roof anywhere please pay attention.  I would like to save you some hassles and some money.

If you have an existing building that is going to get an addition or maybe even just a new penetration going through the roof (this could be a new curb, a vent pipe or an HVAC unit) make sure that you use  materials that are compatible to what is existing.  The materials should be of the same type and by the same manufacturer as what is on your existing building.  The company doing the work on your roof should be approved by the manufacturer as well.  If not, you risk voiding any warranty that you may have and the potential for roof leaks and damage increase significantly.

We installed a new roof on a building for a local property management company a few  years ago.  The owner of the building paid for a fifteen year manufacturer’s warranty.  Last year, during our yearly inspection, we noticed that a general contractor had installed a new mansard around the building.  This had to be tied in to the existing roof and the contractor had used a different manufacturer, thus voiding the roof warranty that had been provided.   A reputable contractor would not do this without informing the owner.

We were recently called out to make repairs on a roof that we are not an approved applicator of and had to politely decline the customer.  Most roofing companies are not approved by all of the manufacturer’s.

Keep your warranty in force and don’t risk costly roof leaks.

Can’t Stand it Anymore Part 1

June 7, 2011

OK, I’ve put off writing this post for months, but now I just can’t take it anymore.  Some of my customers are making really bad mistakes with their roofs that are costing them big time.

It really boiled over yesterday, when we got a call about a new roof we had just installed. It hasn’t even been inspected by the Manufacturer yet.  The Manufacturer is going to issue a twenty year roof warranty.  Someone cut a huge hole in the roof to install an A/C unit and move a drain.   I believe that it was someone on their maintenance staff.

New TPO Roof

They thought that they knew what they were doing and were going to patch the roof with new white rubber.  Big problem… It’s not a rubber roof!  They just didn’t know better.  The roof is actually a heat welded membrane called TPO.   This would have completely voided the warranty on a new roof that they just spent thousands of dollars on.  Fortunately the guy didn’t have enough rubber to do the repair, so he called us to get more material.  We are taking care of repairing it properly (with the correct materials) for them today.

If you own or are responsible for buildings, like a property manager, facility manager, or work in building maintenance make sure that you are familiar with the materials that are used on your roof and the related warranties.  If you have any question, give me a call and I’ll see if I can help.