Can’t Stand it Anymore Part 1

OK, I’ve put off writing this post for months, but now I just can’t take it anymore.  Some of my customers are making really bad mistakes with their roofs that are costing them big time.

It really boiled over yesterday, when we got a call about a new roof we had just installed. It hasn’t even been inspected by the Manufacturer yet.  The Manufacturer is going to issue a twenty year roof warranty.  Someone cut a huge hole in the roof to install an A/C unit and move a drain.   I believe that it was someone on their maintenance staff.

New TPO Roof

They thought that they knew what they were doing and were going to patch the roof with new white rubber.  Big problem… It’s not a rubber roof!  They just didn’t know better.  The roof is actually a heat welded membrane called TPO.   This would have completely voided the warranty on a new roof that they just spent thousands of dollars on.  Fortunately the guy didn’t have enough rubber to do the repair, so he called us to get more material.  We are taking care of repairing it properly (with the correct materials) for them today.

If you own or are responsible for buildings, like a property manager, facility manager, or work in building maintenance make sure that you are familiar with the materials that are used on your roof and the related warranties.  If you have any question, give me a call and I’ll see if I can help.

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2 Responses to “Can’t Stand it Anymore Part 1”

  1. Elena Patrice Says:

    Hello!

    I ran across a comment you made on Joey Strawn’s site and am glad to see a great roofer/company working their business so well! Sounds like you care about your customers and your trade. Both your customers and your trade are lucky!

    Wishing you abundant success!

    Much kindness,

    Elena

    • bestroofer Says:

      Thanks Elena, I appreciate your comment. We really do care about our customers. I think that anyone who really doesn’t won’t have them for long.

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